THE CLARUS STORY

The Clarus solution began in 2009 as a consultation-based service focusing on the convergence of business process and technology in the credential, certification and licensure industry. The creation of the Crucible human-scored testing solution gave way to the obvious need for a Candidate Management System (CMS) for dental licensure candidates who were pursuing a credential with a regional or international dental testing board.

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As Clarus matured it expanded into other markets, including allied health, construction, cosmetology, energy, environmental, physical science, real estate, sports medicine, state and federal regulatory, and more. Small, medium, and large organizations are coming to recognize that automating their core competency is one of the most crucial steps to well-managed organization.

  • Small organizations:  As startup and small credentialing organizations are growing, Clarus offers a straightforward, simple, one-stop-shop solution to equip their small staff to effectively manage operations with one goal: automate the core competency of the organization – enabling customers to become credentialed. Clarus Lite is often the best option for organizations with 1-10 employees and up to $750,000 to $1M in revenue.
  • Mid-level organizations: As credentialing organizations emerge into the mid-level market, Clarus helps segment, automate, measure, and grow credential offerings, candidate pools, and program revenue. Clarus Standard is often the best option for organizations with 10-20 employees and between $1M – $3M in revenue.
  • Large organizations:  As an organization grows beyond 20 employees, bypassing the $3M revenue mark, leadership realize that an automated system designed exclusively for credential and candidate management (running in tandem with an ASM and/or CRM) makes the most business sense for efficient management, customer satisfaction, and program revenues. For this reason, large organizations take advantage of Clarus Platform, allowing for customizations that are often specific to their size and growth.

More organizations – non-profit and for-profit are turning to Clarus for credentialing industry standards and best practices that are baked-in, and not just bolted on to their homegrown system, or Association Management System (AMS) or Customer Relationship Manager (CRM) system.

Perhaps your organization is ready for an industry-exclusive platform? Continue reading to get informed.

Primary Purposes

In its first two iterations, Clarus matured within the same industry. As subsequent iterations were released, Clarus stretched to encompass a variety of other industries in which credentialing organizations have discovered and benefited from Clarus’ 5 primary purposes:

  1. Manage the entire lifecycle of candidates and their credentials: from profile creation to exam selection and registration, to payment and scheduling, to exam results and continuing education, to renewal and recertification.
  2. Reduce the administrative overhead required in managing candidates.
  3. Automate each user’s experience, including candidate, staff, proctor, examiner, employer, instructor, et. al.
  4. Enforce an organization’s credentialing policy.
  5. Deploy a SaaS, off-the-shelf approach to a candidate management software solution with a customizable user experience.


WHAT WE SOLVE

Credentialing organizations are formed with one mission: to establish legally-defensible standards of compliance by which candidates may measure their industry knowledge and performance in their desired field of labor, and be recognized and distinguished as competent enough to serve the public interest.

 Credentialing Organizational Challenges

Managing the massive workflow required to maintain a credentialing organization is a significant administrative burden. Systems, workflows, stages, phases, processes, and tasks within the organization can require a degree of administrative labor from staff that begins to eclipse their focus on the primary mission. This is often made especially difficult by the challenges of:

  • Task-switching between different sources of information (portals, spreadsheets, third-party sites, etc.)
  • Constantly resolving of customer service issues
  • Empirically knowing which candidates are in what stages of the workflow.
  • Accurately intuiting the next action on each candidate.
  • Every candidate represents an opportunity to sustain and grow the reputation of the organization, or an equally potential threat to the primary mission. The focus of each staff member should be the care and review of every potential customer, current candidate and credential holder. This is in order to ensure that each person’s experience with the organization builds a solid reputation, and so that the organization’s standards are not compromised.

Clarus converges credentialing industry standards and best practices and software technology to automate as much as possible, allowing staff to stay focused on the primary mission.


INDUSTRIES SERVED

For a decade, Clarus has proven international experience in candidate management within for-profit and not-for-profit industries, as well as voluntary and regulatory sectors including:

Clarus also serves to work seamlessly with the Crucible solution as an all-in-one, turnkey approach to facilitating and managing candidates requiring human-scored assessments for the pursuit of a credential or license.


DELIVERY & DEPLOYMENT

Clarus is a cloud-based, SaaS solution hosted via BrightLink’s secure cloud servers making it accessible via any permissioned user with an internet connected device. Processing tens of millions of dollars in transactions monthly, Clarus is also compliant with strict PCI/DSS standards and security requirements.


CLARUS BASICS

The Clarus credential management system platform is designed with the following fundamental advantages.

Purpose-Built

Clarus was built for one purpose: to manage and automate your credentialing organization’s candidates, credentials, certifications, and licenses, as well as the workflows, business rules, details, and communications that are unique to industry-specific organizations.

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Industry ExclusiveClarus is developed and maintained by a software company exclusively devoted to the solving the operational challenges of credentialing industry with the convergence of business processes and technology.

Baked-In

Clarus was built from the ground up with industry standards and best practices across a variety of credentialing markets, and was not designed to be a module, plugin, or add on to an existing solution. As such, it serves the primary mission of a credentialing organization: effectively transition users from customers to candidates to certificants to renewal.

Lifecycle Management

Clarus manages and automates the business rules and requirements for each component of the entire lifecycle of your credentialing organization’s offerings. Following are a complete list of workflow controls which may or may not be implemented, depending on business requirements.

  • Certification or Licensure Mode: organization-specific workflow control based on offering types.
  • Profile creation: candidate-created (preferred method) and staff-created, including the collection and and reporting on any information required for each candidate.
  • Exam Application: supporting as many exams as your organization offers, and exam types, including online and paper.
  • Prerequisite Questions:
  • Exam Form Versions: for 1st party exams, multiple form version creation and management.
  • Application Survey: communicating and collecting requirement-driven information.
  • Attestations: specific to each exam, if required.
  • Special Accommodations: ADA-specific language with candidate selection option and additional communication.
  • Checkout: automating entire candidate experience and merchant setup with staff.
  • Payment: candidate-pay or institution-pay, including country-specific sales settings.
  • Exam Prep Materials: integration with LMS for seamless selection and checkout experience, including institution/instructor created and uploaded courses and materials.
  • Staff Review: before checkout (deferred scheduling) or after checkout (direct scheduling)
  • Original Source and Eligibility Verification: collecting any candidate paper documentation.
  • Roster Verification: determining which application types require verification.
  • Approval / Denial: with internal logs and external communications for reasons and remediation.
  • Exam Scheduling: for 1st party testing locations and 3rd party testing companies.
  • Exam Resultsimports from third-party APIs (full integration with Crucible for practical exams), pass/fail or numeric score, result details, results release control.
  • Exam Retakes: including no additional payment, same payment for retake, different payment for retake, and alternate scheduling, if required.
  • Credential Maintenanceautomated reporting to candidate on maintenance requirements.
  • Continuing Education: see Exam Prep Materials above; includes internal, external, online, marketplace, provider-created continuing education courses; and payment and reporting included.
  • Renewal / Recertification: automated communication on expiration and renewal at required frequencies.
  • Renewal Surveycollecting and reporting on any required information at renewal at any distribution ratios required.
  • Automated Communications: event-and-action-based emails and notifications and system-wide notifications.
  • Secure Messaging: candidate-specific communication with organization staff.
  • Actor-Action Logs: every actor, every action, including manual notes and uploads.

Actionable Workflow

Clarus can flex with your credentialing organization’s candidate workflow. More often than not, Clarus also assists in refining, optimizing, and streamlining the candidate workflow. With Clarus, staff are equipped to efficiently manage every candidate in every workflow phase through customized reporting and intuitive, actionable steps.

Pinpoint Accessibility

Clarus allows credentialing organization staff to locate and access any candidate and their respective information at any point in the lifecycle, at the click of a mouse in seconds. Intuitive workflow on details for each candidate include:

  • Information: Candidate ID, contact information, status, language, including ability for staff to login as the candidate to assist during customer service needs or calls (with all actions logged as such).
  • Applications: presenting list of all applications made by the candidate including app number, organization, exam section(s), facility, exam date, application creation date, testing method, sections, status, provisional, results, and scores.
  • Candidate History: logging each and every action taken with or on behalf of a specific candidate logged for visibility and accountability, including manual entry notes field with upload option.
  • Certifications / Licenses: current certs or licenses held by the candidate, including ID, cert or license #, effective date, renewal date, expiration date, status, and view/add/edit actions (with manual addition option).
  • Continuing Education: type, credits / units earned, course title, completion date, expiration date, category, and view/add/edit actions.
  • Profile: allowing staff to access/edit as needed by candidate (with actions logged as staff).
  • Document Verification: document types, last updated, status, processing date, and view/add/edit actions.
  • Emails: event-action-based, system-generated communication to candidate.
  • Secure Messages: internal candidate-specific communication between staff and candidate portal, including document upload.

Customized Reporting

Clarus uses interactive data views and innovative business intelligence “Perspectives” to manage any candidates in any workflow phase.

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Third-Party Accessible

Clarus offers secure access to third-parties for credential original source verification, including institutional and jurisdictional users, state boards, school coordinators, and more.

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Accelerated Consolidation

Clarus enables credentialing organizations to defragment disparate sources of candidate information into rapidly, flexibly and securely updated information. Our goal is to provide a one-stop experience for candidates and staff, reducing and/or eliminating the need for varying databases, spreadsheets, paper file systems, and portals.

Cloud Based

Clarus is accessible by permissioned users from any location with an internet connection. Candidates may access Clarus from any internet-enabled desktop computer or mobile device. Clarus may also be customized for access within client-based server infrastructure as well.

Business Intelligence

Clarus Compass business intelligence dashboard implements organization-specific requirements for leadership to track up-to-date figures, including renewal history and forecasting for budget and staff planning, candidate engagement, and more.

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Secure Login Authentication

Clarus offers two important security controls for candidate and staff login.

  • Customized Password Requirements: including maximum failed login attempts, password lockout time, maximum password age, minimum days before password use, password length, required types (min/max uppercase, lowercase, and special characters).
  • User-specific Multi-factor Authentication: if required.

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Scalability

Regardless of your organization’s current size or projected growth, Clarus can securely grow as you grow.

Built In Training

Clarus comes pre-built with guides and tours for self-guided, asynchronous training and learning.

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Multi Language

Clarus is built with language token technology baked-in, allowing custom language translation for every candidate-facing element or verbiage.


CLARUS CONSULTATION

As an organization formed out of consultation work in this industry, we have come to understand a critical component. We champion among credentialing organizations the crucial concept of convergence: the science and art of creating the space for business process and technology to mutually improve one another.

Convergence

Our experience has proven that business processes and technology must mature together.

  • Technology cannot be allowed to drive business systems.
  • Business process should not be able to dictate the solutions that technology innovates.

Rather, the two must converge through sound partnering relationships, producing disciplined iterations of solutions with a genuine business value.

BrightLink has proven that technology informs business process, while business process communicates the value and need it requires from technology.

Clarus is a SaaS solution built on this convergence, with best practices “baked in.” This contrasts with other solutions that may have a credential management solution “bolted on” to a product not originally designed for the credentialing industry.

Clarus Navigator offers the consultation that built Clarus without any obligation to use Clarus. This allows our clients to take advantage of the convergence philosophy of managing a credentialing organization that must be scalable, stable, and secure in the 21st century.

Consultation Plan

The consult is offered in three straightforward packages, each of which includes our three phase discovery, documentation, and deliverable process found here.

Clarus Navigator

Clarus may be implemented in one of three ways.

Clarus Lite

For organizations producing up to $750,000 annually in program revenue, Clarus Lite offers an off-the-shelf approach to a CMS. Intended to help an organization get momentum and traction quickly with automating and managing their processes, Clarus Lite offers the following components:

  • Customizations & Enhancements: None.
  • Annual Transaction Limit: $1,000,000 USD
  • Included Support: 4 Hrs Monthly for use with technical support only. Software development is excluded. Additional hours are billed at the hourly technical support rate. Hours expire at the end of each month.
  • Version Upgrades: up to 2 annual upgrades
  • White Labeling: Logo only
  • Implementation
    • Setup Cost: Contact us for pricing.
    • Labor: 40 hours at no additional cost, for use with system setup, data migration, training, or any other service BrightLink offers.
  • Monthly Service Fee: Contact us for pricing.

Clarus Standard

For organizations producing up to $4,000,000 annually in program revenue, Clarus Standard offers the off-the-shelf experience of Clarus Lite with customizations as requested via business requirements and business rules.  Intended to help an organization quickly consolidate and efficiently convert existing operations and processes to an automated experience, Clarus Standard offers the following components:

  • Customizations & Enhancements: Non-structural customizations at the discretion of BrightLink.
  • Annual Transaction Limit: $750,001 to $3,000,000 USD
  • Included Support: 10 Hrs Monthly for use with technical support only.Software development is excluded. Additional hours are billed at the hourly technical support rate. Hours expire at the end of each month.
  • Version Upgrades: Up to 1 per quarter, after implementation quarter.
  • White Labeling: Logo + Branding Colors
  • Implementation
    • Setup Cost: Contact us for pricing.
    • Labor: 150 hours at no additional cost, for use with system setup, data migration, training, or any other service BrightLink offers.
  • Monthly Service Fee: Contact us for pricing.

Clarus Platform

For organizations producing more than $4,000,000 annually in program revenue, Clarus Platform offers the Clarus Standard experience with the customizations required for larger organizations and their operations or workflow specifications. Intended to help specific departments within a large organization manage their core competency with the highest efficiency, Clarus Platform offers the following components:

  • Custom Product Enhancements: Unlimited
  • Annual Transaction Limit: $3,000,001 and up
  • Included Support: 200 Hrs Monthly for use with technical support only. Software development is excluded. Additional hours are billed at the hourly technical support rate. Hours expire at the end of each month.
  • Version Upgrades: Up to 2 per month
  • White Labeling: Fully custom
  • Implementation
    • Setup Cost: Contact us for pricing.
    • Labor: 300 hours at no additional cost, for use with system setup, data migration, training, or any other service BrightLink offers.
  • Monthly Service Fee: Contact us for pricing.